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Privacy Policy
Date of last revision: 24th January 2022

Introduction

Any personal information collected through the NowWhat website (“Website”) is being collected by MedTech Holdings Ltd (“MedTech”).

MedTech takes your privacy seriously and is committed to protecting the confidentiality of any personal data that you provide to us. We only retain your data for the purpose you give it to us. We will not sell it or share it unnecessarily with any third parties.

This policy will inform you as to how we look after your personal data, including when you visit the Website, and tells you about your privacy rights and how the law protects you.

The Website is not intended for children and we do not knowingly collect the personal data of children under 16.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data, currently limited to first name and last name.
  • Contact Data, currently limited to e-mail address.
  • Technical Data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website.
  • Usage Data including information about how you use the Website.

The type of personal information we collect will evolve in the future, and we will ensure that this policy is constantly updated such that it accurately details all of the data we collect at a given time. 

How do we collect your personal data?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us Identity and Contact Data by filling in forms on the Website or by corresponding with us by e-mail. This includes personal data you provide when you
    • register your interest in the site;
    • subscribe to our newsletter;
    • participate in a survey;
    • make a general enquiry or give us feedback via our “Contact Us” form
  • Automated technologies or interactions. As you interact with the Website or our social media accounts, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources such as analytics providers and search information providers.

How do we use your personal data?

We only use your personal data when the law allows us to and where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.

How do we protect your personal data?

MedTech takes reasonable steps to ensure the security of all information it collects, including that the information is protected from misuse and loss, and from unauthorised access, modification or disclosure. Your personal information may be stored and maintained in a secure cloud-based environment, which can be accessed only by authorised personnel. Some of these services are hosted by third parties located in Europe and the United States. However, as no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure, we cannot ensure or warrant the security of any information you send to us or receive from us online.

How long do we keep your personal data?

MedTech will only keep your personal information for as long as we are required:

  • to fulfil the purpose for which it was collected (and in accordance with any consents you provided)
  • by applicable laws, regulations and professional standards.

With whom might we share your personal information?

MedTech will not use or disclose your personal information, except in accordance with this policy, unless you have consented to the use or disclosure, or where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where the use or disclosure is required or authorised by law. We will never sell your personal information to other parties. We may share your information with third parties who process data on our behalf, but only where we place obligations on them in relation to the security of the data and require them to use the data only as we instruct.

Accessing your personal information

You may request access to your personal information collected by MedTech. Please send an email to office@nowwhat.health and we will respond within 30 days of receiving your request.

Correcting your personal information

If you believe any of your personal information held by MedTech is not accurate, complete or up-to-date, we will take reasonable steps to correct the information. To request that your personal information be corrected or updated, please send an email to office@nowwhat.health and we will respond within 30 days of receiving your request.

Deleting your personal information

You may request to have your personal information deleted. Please send an email to office@nowwhat.health and we will respond within 30 days of receiving your request.

Making a complaint

If you have a complaint about our handling of your personal information, please send an email to office@nowwhat.health. We will investigate your complaint and notify you in writing as soon as possible of any decision in relation to the complaint, and in any event within 30 days of receiving the complaint.

Newsletter subscription

If you register on the Website to receive the NowWhat Newsletter, MedTech uses Mailchimp to collect your name and email and to send the newsletter to you. Mailchimp is a US-based mailing list management system which undergoes annual verification with a US-based third party compliance reviewer under the Privacy Shield verification program and has certified its compliance with the EU-US/Swiss-US Privacy Shield Frameworks. For more information, please refer to Mailchimp’s Data Security and Privacy Policy.

Feedback

You may provide feedback on the Website via the “Contact Us” form, together with your email address (which we may use to follow up on your feedback).

Unsolicited information

If you provide us with unsolicited personal information, i.e. personal information we receive but have not taken active steps to collect from you, we will destroy or de-identify the information as soon as practicable (where it is lawful and reasonable to do so).

Cookies

Cookies are small text files that are stored in your computer’s memory and hard drive when you visit certain web pages. They are used to enable websites to function or to provide information to the owners of a website.

Cookies help us to provide customised services and information. For example, we use cookies on the Website to collect anonymous traffic data and also to improve your experience with the Website.

In broad terms, we use cookies on our Website for the following purposes:

  • Strictly necessary purposes. Certain cookies are required for the reliable operation of the Website.
  • Analytical purposes. Analytical cookies allow us to recognise, measure and track visitors to the website and help us to improve and develop the way the Website works, for example, by determining whether site visitors can find information easily, or by identifying the aspects of the Website that are of the most interest to them. For these purposes, we may store the following:
    • the name of the domain from which you accessed the internet
    • the date and time you accessed the Website
    • the internet address of the website from which you linked directly to the website
    • the pages you accessed while visiting the Website
    • the device from which you accessed the Website
    • the location from which you accessed the Website
  • Functionality purposes. Some of the cookies on the Website are activated when visitors make a choice about their usage of the Website. The Website then ‘remembers’ the settings preferences of the user concerned. This allows us to tailor aspects of the Website to the individual user.

To make full use of the Website, your computer or mobile device will need to accept cookies, as the Website may not function properly without them. In addition, cookies are required in order to provide you with personalised features on the Website.

If you wish to remove cookies set by the Website on your browser in the future, you may delete them. The instructions for removing cookies from your computer or mobile device depend on the operating system and web browser you use. Please note, however, that withdrawing your agreement to the use of cookies on this Website may impair the functionality of the Website.

Changes to this Privacy Policy

MedTech may vary this Privacy Policy from time to time by publishing a revised version on the Website. Your continued use of the Website following such variation (and, in cases requiring your consent, the provision of that consent) will represent an agreement by you to be bound by the Privacy Policy as amended.

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            Terms & Conditions

            The NowWhat website (“Website”) is operated by MedTech Holdings Limited (“MedTech”).

            These Terms and Conditions contain important information that apply to your use of the Website, including warranty disclaimers and limitations of liability.

            By visiting, using or registering on the Website, you agree to be bound by these Terms and Conditions.

            1. Intellectual property

            MedTech owns or licenses from third parties all of the trademarks, copyright and other intellectual property published on this Website. We are happy for you to download material from this website for personal and non-commercial purposes, or for purposes permitted by law, provided any reproduction is unaltered, dated and includes an attribution of source.

            You must not otherwise copy or reproduce in any form any of the material from this Website, including MedTech and NowWhat trade marks and logos, unless you have our prior written consent.

            MedTech follows the provisions of all relevant copyright legislation, as applicable. If you believe that someone else is using your copyright or trademark without your permission, please contact us at office@nowwhat.health to report the infringement.

            2. Third party links

            This Website contains links to third party websites. MedTech does not control those websites and is not responsible for the content or accuracy of the material they contain. Provision of these links does not mean that MedTech sponsors, approves or endorses the content on the third party website.

            3. Disclaimer and limitation of liability

            MedTech takes care to keep the content of this Website accurate and error-free, but it does not make any representations or warranties that the content is correct, complete, up to date or adequate or that the information will be useful for any particular purpose.

            The content on the Website is for general informational purposes only. We make no claim that it is appropriate or permissible in your country. It is not intended to be a substitute for advice from an appropriately qualified healthcare professional, who can determine your individual needs. You must make your own assessment of the information contained on this website and you rely on it at your own risk.

            MedTech does not represent that this Website or any third party websites it links to are free from computer viruses or other defects.

            To the maximum extent permitted by law, MedTech accepts no responsibility or liability for any loss or damage (including for any indirect or consequential loss) relating to access or use of this website, including the use or misuse of the information provided on this Website.

            To the extent that any rights cannot be excluded by law, MedTech’s liability in relation to this Website is limited, at our election, to the supply of the service again or the cost of having the service supplied again.

            4. Eligibility to use this Website

            You must be at least 18 years old and legally competent to use this Website.

            5. Privacy

            It is your responsibility to obtain any and all consents required under any applicable laws before posting any personal information concerning third parties on the Website.

            For details of the way we ensure that your privacy is respected, please view our Privacy Policy.

            6. Changes to these Terms and Conditions

            MedTech may vary these Terms and Conditions at any time by publishing a revised version on this Website. Your continued use of this Website following such variation will represent an agreement by you to be bound by the Terms and Conditions as amended.

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